Peter O'Hara: 2 minute read

DToC: Service transformation can help

The issue of delayed transfers of care is a national one and it is one that we have spoken about in depth. Our solution to the crisis is one that has received not only national but also international recognition.

Updated insights are available here.


Original text

Where are these Delayed Transfers of Care fines coming from?
The government. The former Health Secretary, Jeremy Hunt, sent letters to local authorities that have received DToC funding asking them for the money back if they have not met the targets laid down.

Delayed Transfers of Care Fines of up to £280,540 have already been levied on 16 councils*

These fines came at a time when local authorities needed additional funding, not fines. Continual budget cuts have forced some departments to cut down to the bone, with no reduction in demand, only an increase. The problem of delayed transfer of care costs the UK government an estimated £900 million per year. Seeing the Delayed Transfer of Care problem and how big it had become, the Government set aside millions for local authorities to invest in solutions to alleviate the situation. The government is now demanding results or refunds. It wants a return on investment that will result in a fine for any local authority that does not adhere to these targets.

We believe that this approach of Delayed Transfers of Care 'fining’ is counter intuitive

This could leave many councils facing the absurd situation of failing to meet an short term target, losing their funding, and on top of this, potentially being fined by hospitals. This will be counterproductive. Far from improving things, this could make the social care crisis worse, heap more pressure on the NHS and result in more people not getting the care and support they need.

We can help reduce your DToC rate

We can significantly reduce your DToC residential and nursing home rate. We have worked with a top UK local authority to develop a solution to the crisis and achieved substantial results.

We worked directly with them to look at their processes and figure out where the delays were coming from. We found that the main cause of delay was found within the process of booking a vacancy. It took the form of a team member within the local authority getting the referral and information before entering it into Google and searching for a suitable vacancy based on the client’s needs/wishes. This is a time-consuming process.

A better way: ECLIPSE Bed Management
The award winning software acts like a for residential and nursing homes. ECLIPSE Bed Management reduces the time it takes to locate a vacancy within a care provider’s home. It takes the lengthy process of calling around to all the homes in the area and condenses it into a simple click and book process. The software has received notoriety in five separate award competitions from the European Business Awards to the MJ Awards and most recently the HSJ Awards. It is a product that is perfectly formed to fill the gap in spending that delayed transfers of care have caused.

The modern interface and easy to view availability timeline greatly assists users in their day-to-day jobs. The functionality not only enables the smooth booking of care beds, but it is very useful for providers as it assists them with reporting and pre-planning of their operations. They are able to see when peak periods are likely to occur and pre-plan accordingly.

The system is intuitive and prevents double bookings. Once someone has reserved a room, it will be passed over to the care provider to approve or decline. Only care providers will have the power to amend the system, with email reminders and updates being automatically generated from the system if so desired.

ECLIPSE Bed Management also gives you full visibility to the whole market and of the needs of the community, enabling the Local Authority to manage the market capacity and help fulfil unmet needs. This was one of the requirements of the Care Act.

The future of care home placement and hospital discharge will no doubt be tougher, but there are smarter ways of working that will help alleviate the situation.

Want to make serious reductions into your DToC figures? – Contact us today

*Figures taken from Community Care